Shipping policy

Shipping Policy

Thank you for choosing Divine Knives. We take pride in delivering premium, high-quality outdoor and kitchen tools straight to your doorstep. Below are the terms and conditions that constitute our Shipping Policy for all orders within the United States.

1. Shipping Destinations & Regions

We ship to all 50 US states, including Alaska, Hawaii, and District of Columbia addresses.

  • PO Boxes & APO/FPO Addresses: We do ship to PO Boxes and military bases via USPS. Please note that expedited shipping methods may not be available for these locations.

2. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and major US holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Note: High-demand seasonal drops or customized engraving requests may require an additional 2–3 business days for preparation.

3. Shipping Rates & Delivery Estimates

We offer reliable shipping options to fit your needs. Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method Estimated Delivery Time Shipping Cost
Standard US Shipping 3 – 7 Business Days FREE on orders over $150 
Expedited Shipping 2 – 3 Business Days Calculated at checkout
Overnight Express 1 – 2 Business Days Calculated at checkout

Delivery delays can occasionally occur due to carrier volumes, severe weather, or remote locations.

4. Order Tracking & Confirmation

Once your package is handed over to our courier partner (UPS, FedEx, or USPS), you will receive a Shipping Confirmation Email containing your unique tracking number(s).

  • Tracking data typically updates within 24 hours of dispatch.

  • You can track your premium kitchen or outdoor knife delivery directly through our website’s tracking portal or the carrier's network.

5. Signature Requirement for Premium Orders

Because Divine Knives crafts high-value artisan blades, orders valued over $200 may require a signature upon delivery to ensure safety and prevent package theft. If you will not be home, we highly recommend managing your delivery preferences directly via the carrier's tracking link.

6. Damages, Lost Packages, & Issues

Divine Knives is committed to safe transit.

  • If your package arrives visibly damaged, please take clear photos of the packaging and the tool immediately.

  • Contact our support team within 48 hours of delivery at info@divineknives.us

     with your order number and photos so we can initiate a carrier claim and arrange a replacement or refund.

7. Wrong Address Disclaimer

It is the responsibility of the buyer to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping times, which means there is a very small window to change or cancel an order. Please double-check your shipping details at checkout.

Need Assistance?

If you have any questions about your knife delivery, our support team is ready to help you gear up your kitchen or outdoor kit.

  • Email: info@divineknives.us

  • Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)